Warranty & Replacement
Last updated: October 2026
Products carry the manufacturer's warranty. You may contact the manufacturer directly, or contact us and we will help you file the claim.
Manufacturer's warranty
Products carry the manufacturer's warranty. You may contact the manufacturer directly, or contact us and we will help you file the claim.
Warranty length and terms are set by each manufacturer and can differ by model. We do not restate warranty periods here. Please read the warranty information that comes with your product.
Warranty by product
Each product we sell carries its own manufacturer's warranty. Terms and conditions, including what is covered and for how long, are in the documents in the box or on the manufacturer's website.
| Product | Brand | Warranty | Note |
|---|---|---|---|
| Troy-Bilt Bronco 42E XP riding tractor | Troy-Bilt | See the manufacturer's warranty | Check the warranty card and manual that come with the tractor. |
| Troy-Bilt Bronco 42 riding tractor | Troy-Bilt | See the manufacturer's warranty | Check the warranty card and manual that come with the tractor. |
| Toro TimeMaster 21199 walk-behind mower | Toro | See the manufacturer's warranty | Keep the owner's manual and the engine information with your records. |
| DuroMax XP5500EH portable generator | DuroMax | See the manufacturer's warranty | Generator and engine coverage may be listed separately. |
| DuroMax XP13000HXT portable generator | DuroMax | See the manufacturer's warranty | Generator and engine coverage may be listed separately. |
| DR Power leaf vacuum | DR Power | See the manufacturer's warranty | Use and maintain it as the owner's manual describes. |
| Detail K2 dump cart | Detail K2 | See the manufacturer's warranty | Keep the packing slip and manual. |
| Lifetime Big Stuff swing set | Lifetime | See the manufacturer's warranty | Parts and hardware may be covered differently. |
| KidKraft Mockingbird View playset | KidKraft | See the manufacturer's warranty | Wood and hardware may be covered differently. |
| Gorilla Playsets Treasure Trove II | Gorilla Playsets | See the manufacturer's warranty | Wood and hardware may be covered differently. |
| Gorilla Playsets Pioneer Peak | Gorilla Playsets | See the manufacturer's warranty | Wood and hardware may be covered differently. |
| Backyard Discovery Arcadia gazebo | Backyard Discovery | See the manufacturer's warranty | Wood and hardware may be covered differently. |
| Backyard Discovery Ridgedale pergola | Backyard Discovery | See the manufacturer's warranty | Wood and hardware may be covered differently. |
| Backyard Discovery Beaumont pergola | Backyard Discovery | See the manufacturer's warranty | Wood and hardware may be covered differently. |
Coverage for residential and other uses may differ. Check your manufacturer's documents for model-specific terms.
How to file a warranty claim
- Gather your details. Have your order number, the product name and model, the serial number if you can find it, and a short description of the problem. Photos or a short video help.
- Choose how to file. You may contact the manufacturer directly using the contact details in your manual, or contact us at contact@avitka.com or +1 (816) 280-9461 and we will help you file the claim.
- Follow the manufacturer's instructions. The manufacturer decides whether a defect is covered and how it is resolved, for example by repair, replacement parts or a replacement unit.
- Keep us informed. If you have not received an answer, tell us and we will follow up with you.
Support is available Monday to Saturday during our business hours (Central Time). We reply to emails and forms within 1 business day.
If your item arrives damaged or defective
If an item arrives damaged or does not work when new, please contact us first. We want to fix it quickly.
- Note any visible damage on the carrier's bill of lading before you sign for the delivery, and take photos of the packaging and the product.
- Report freight damage to us within 48 hours of delivery.
- Send us your order number, photos and a short description of the problem.
After we review your report, we will arrange a replacement or a refund under our Refund & Returns Policy. Returns are accepted within 30 days of delivery, return shipping on approved returns is free, and there is no restocking fee.
Related policies
Questions? Contact us.
We reply within 1 business day.
Sat 9 AM–6 PM CT
Sun Closed