Refund & Returns Policy
Last updated: October 2026
Our 30-day return policy, how to start a return, and when you will be refunded.
Returns summary
From the date of delivery.
Required for returns that are not damaged or defective.
On approved returns, except failed deliveries (see Freight Shipping Policy). Contact us first for a return authorization (RMA).
We do not charge one.
After we receive and inspect your return, to the original payment method.
Send photos and your order number.
Return window and condition
You may return an item within 30 days of delivery for a refund. To qualify, the item must be unused, unassembled and in original packaging, with all parts, manuals and accessories included.
These are the only conditions. If an item arrived damaged, defective or not as ordered, tell us and we will handle it as described below.
How to start a return
- Contact us first. Email contact@avitka.com or call +1 (816) 280-9461 with your order number and the reason for the return.
- Get your return authorization (RMA). We confirm the return is eligible and send instructions for packing and pickup or drop-off. Please do not ship anything back before you have an RMA.
- Prepare the item. Keep it in its original packaging. We will explain how the carrier will collect it, which for heavy items is usually a freight pickup.
- We receive and inspect it. Once it arrives in Liberty, Missouri, we check it and start your refund.
Return shipping and restocking
Return shipping is free on approved returns. We arrange and pay for the carrier. The only exception is a failed delivery, such as a refused shipment or no one available to receive it. In that case your refund is reduced by any carrier return charges caused by the failed delivery, as explained in our Freight Shipping Policy. We do not charge a restocking fee: it is $0.
When you get your refund
We refund the full purchase price to your original payment method within 7 business days after we receive and inspect your return. Your bank or card issuer may take additional time to post the credit to your account.
We will email you when we have received your return and again when the refund is issued.
Damaged, defective or wrong items
If your item arrives damaged, does not work, or is not what you ordered, contact us. Include your order number and clear photos of the item, packaging and, for freight deliveries, the bill of lading.
- Report freight damage within 48 hours of delivery, and note it on the bill of lading before you sign. See our Freight Shipping Policy.
- We will offer a replacement or a refund, and you pay nothing for return shipping.
- If we find that a product is counterfeit or not as described, we will refund you in full.
Products carry the manufacturer's warranty. You may contact the manufacturer directly, or contact us and we will help you file the claim. See our Warranty & Replacement page.
Items we cannot accept back
We cannot accept returns, other than for damaged, defective or wrong items, when an item has been assembled, used, fueled, installed, or returned without its original packaging or parts. Items that have been used cannot be resold as new. If you are unsure whether your item qualifies, contact us before you open or assemble it.
Related policies
Questions? Contact us.
We reply within 1 business day.
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