Shipping Policy
Last updated: October 2026
How and when Avitka orders are processed, shipped and delivered across the United States.
Shipping summary
Curbside freight delivery to all 50 U.S. states on every order.
Orders placed by 5:00 PM CT ship the next business day.
Counted from the day the order ships.
By freight carrier, with a delivery appointment call and carrier tracking.
Street address with truck access required. No PO boxes, military APO addresses or international orders.
Tell us within 10 business days of the ship date.
Free freight delivery
Every Avitka order ships free by freight carrier to addresses in the United States. There is no minimum order amount. Applicable sales tax is calculated and shown at checkout.
Our products, such as riding tractors, generators, playsets and pergolas, are large and heavy, so they travel by freight carrier rather than as small parcels.
Order processing and cutoff time
We process and ship orders within 1 business day. Business days are Monday through Friday, excluding holidays.
- An order placed by 5:00 PM CT on a business day ships the next business day.
- An order placed after 5:00 PM CT, or on a weekend or holiday, is counted as placed on the next business day.
- We email you when your order ships, with the carrier name and tracking number.
Delivery time
Delivery typically takes 3-7 business days after your order ships. This is an estimate, not a guarantee. Actual timing depends on the carrier, the distance from Liberty, Missouri, and local conditions. Deliveries to Alaska and Hawaii can take longer than 3-7 business days, and we will tell you the expected time when we confirm your order.
Tracking your order
Once your order ships, we send the carrier name and tracking number to the email address on your order. Tracking is provided by the carrier and updates as the shipment moves through its terminals. It is not a live map of the truck.
You can also check progress on our order status page, or contact us and we will look it up for you.
Where we do not ship
We ship to street addresses in the United States (all 50 states). We cannot deliver to PO boxes. We do not ship to:
- U.S. territories
- Military APO/FPO/DPO addresses
- Any address outside the United States
We ship each order to one address. Freight carriers deliver to an address with truck access. If you give us a PO box, we will contact you to confirm a delivery address with truck access before your order ships.
Address accuracy
Please check your shipping address and phone number before you place your order. The carrier uses them to schedule delivery.
If you notice a mistake, contact us right away. If the order has not shipped, we will correct the address at no charge. After the order has shipped, the carrier may charge a fee to redirect it, and a redirect may add days to delivery. Orders returned because of an incorrect or incomplete address may be subject to carrier charges.
Delays and weather
Severe weather, road closures, carrier capacity and holidays can slow delivery. When we learn of a delay, we will let you know, and the carrier will update the tracking details. Delivery estimates are not guarantees.
If your order has not arrived
If your order has not been delivered, contact us within 10 business days of the date it shipped. We will check with the carrier and tell you what we find.
If your order arrives damaged, note the damage on the carrier's bill of lading before you sign and report it to us within 48 hours. See the Freight Shipping Policy.
Related policies
Questions? Contact us.
We reply within 1 business day.
Sat 9 AM–6 PM CT
Sun Closed