Payments & Billing

When you are charged and what you pay

Payment is requested when you place your order at checkout. Your order total is shown before you submit it and includes:

• the price of the items in your cart,
• shipping, which is free (curbside freight delivery to all 50 U.S. states), and
• applicable sales tax, which is calculated and shown at checkout.

If we cancel an order before it ships, you are not charged, or any amount already charged is refunded in full. See our Cancellation Policy.

Payment methods and currency

Accepted payment methods are shown at checkout. All prices on avitka.com are in U.S. dollars (USD).

Payment details are handled by our payment processor. We do not store full card numbers on avitka.com.

Billing address

Please enter your billing address exactly as it appears on your payment method's statement. A mismatch is the most common reason a payment is declined. Your billing address can differ from your delivery address. Freight orders ship only to addresses in the United States.

Pricing errors

We work to keep prices and product details accurate. If a price is listed incorrectly, we will contact you before shipping. You can then confirm the order at the correct price or cancel it. If you cancel, any amount charged is refunded in full to your original payment method.

If your payment is declined

1. Check the card or account details, expiration date and billing address you entered.
2. Try again, or choose another payment method shown at checkout.
3. If it still does not go through, contact your bank or payment provider, or contact us and we will help.

A declined payment does not create an order. If you are unsure whether an order was placed, check your email for a confirmation or visit Order Status.

Receipts and invoices

After checkout we email an order confirmation with an itemized receipt to the address you provided. If you need an invoice or a copy of a receipt, email contact@avitka.com with your order number and we will send it. Please check your spam folder if you do not see the confirmation.

Refunds

Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item. Your bank may take additional time to post the credit. Full details, including the 30-day return window, are in our Refund & Returns Policy.

Billing questions or an unexpected charge

If you have a question about a charge, or you see a charge you do not recognize, please contact us first. We want to fix it quickly.

Related policies: Refund & Returns Policy, Cancellation Policy, Shipping Policy, Privacy Policy and Terms of Service.