Cancellation Policy
Last Updated: August 2026
Sometimes plans change — and that's okay. If you need to cancel an equipment order on avitka.com, we've made the process straightforward, transparent, and completely free of charge. Here is everything you need to know about our cancellation procedures.
Can I Cancel My Order?
Yes, absolutely. You can cancel any order free of charge as long as it has not departed our warehouse facility in Liberty, Missouri. Contact us as soon as you decide to cancel, and our logistics team will immediately stop the shipment, release the inventory, and issue a 100% full refund. No cancellation fees, no hidden penalties, and no questions asked.
How to Cancel Your Order
To cancel your order, please reach out to our team right away. The sooner you contact us, the higher the likelihood we can intercept the crate before carrier handoff:
Please have your Order Number and full billing name ready when contacting us — this allows our team to pull up your freight file instantly and stop fulfillment without delay.
What If My Order Has Already Shipped?
If your machinery has already been loaded onto an LTL freight line or dispatched via parcel delivery, we cannot cancel or recall it mid-transit. However, you are fully protected by our standard 30-Day Return Policy once the delivery arrives:
- We provide a free prepaid return shipping label or coordinate freight carrier pickup.
- Zero restocking fees or administrative charges — ever.
- A 100% full refund is issued within 7 business days of our warehouse receiving and inspecting the returned item.
For complete step-by-step return instructions, review our Refund & Returns Policy.
What If I Ordered the Wrong Item?
Mistakes happen — if you realize you ordered the incorrect mower deck size, wrong generator wattage, or different accessory model, contact us immediately. If your order has not left our distribution center, we will cancel the incorrect transaction and assist you in placing an order for the exact model you need. If the crate is already in transit, our hassle-free return policy covers you upon arrival.
Order Cancellations by Avitka LLC
In rare operational circumstances, Avitka LLC may need to cancel an order on our end. This may occur due to:
- An item becoming unexpectedly out of stock or discontinued by the manufacturer.
- Inability to verify payment authorization or flagged fraud-prevention alerts.
- Incomplete or unverified destination freight delivery address.
- Technical typographical errors or pricing database inaccuracies on our website.
If we ever need to cancel your order, you will receive an immediate notification via email explaining the reason, and a 100% full refund will be processed to your original payment method within 7 business days.
Refunds After Cancellation
Once your order cancellation is verified and confirmed by our support team:
100% of your total payment (including all applicable taxes and fees) is credited back to your original payment method.
Our billing department finalizes the transaction reversal within 7 business days of confirmation.
Depending on your credit card issuer or bank, funds typically post to your statement within 2–5 business days after release.
Contact Us
Need to cancel a pending order or have questions about delivery timelines? Our team is ready to help: