Cancellation Policy
Last updated: October 2026
How to cancel an Avitka order, and what happens if it has already shipped.
Cancellation summary
We cancel at no charge if your order has not shipped.
Follow the 30-day return process.
Contact us as soon as you can.
To your original payment method.
Cancelling before your order ships
You can cancel your order for free any time before it ships. There is no cancellation fee. Because orders ship within 1 business day, contact us as soon as possible so we can stop the shipment in time.
When we cancel your order before it ships, we refund the full amount you paid to your original payment method within 7 business days.
How to request a cancellation
Contact us by phone or email and have your order number ready.
- Email: contact@avitka.com
- Phone: +1 (816) 280-9461 (Mon-Fri 9 AM-10 PM CT, Sat 9 AM-6 PM CT, Sun Closed)
We will confirm by email whether your order was cancelled. If your request arrives outside our hours, we will respond within 1 business day, but the order may ship in the meantime. Calling during business hours is the fastest way.
If your order has already shipped
Once an order has shipped, we can no longer cancel it. Instead, it becomes a return. When it arrives, you can return it within 30 days of delivery if it is unused, unassembled and in original packaging. Return shipping is free on approved returns and there is no restocking fee.
Contact us first to get a return authorization (RMA). Read the full Refund & Returns Policy for the steps.
Ordered the wrong item?
If you chose the wrong model or accessory, contact us right away. If the order has not shipped, we will cancel it and help you order the correct item. If it has shipped, the return process applies.
If we cancel an order
Occasionally we may need to cancel an order, for example because an item is out of stock, a price or listing contains an error, or we cannot verify payment or the delivery address. We will email you the reason and refund the full amount to your original payment method within 7 business days.
Related policies
Questions? Contact us.
We reply within 1 business day.
Sat 9 AM–6 PM CT
Sun Closed