Frequently Asked Questions
Last updated: October 2026
Quick answers about ordering, shipping, returns and our products.
Orders & shipping
Where do you ship?
We ship to all 50 U.S. states. We cannot deliver to PO boxes. Freight needs a street address with truck access. We do not ship to military APO addresses or outside the United States.
How much does shipping cost?
Shipping is free. Every order gets free curbside freight delivery to the U.S.
How fast do orders ship?
Orders ship within 1 business day. An order placed by 5:00 PM CT ships the next business day.
How long does delivery take?
Delivery typically takes 3-7 business days after your order ships.
What does curbside delivery mean?
The freight carrier delivers your order to the curb at your address using a liftgate. It is not delivered inside a garage, shed or home, so please arrange help to move large items.
Will I need to schedule the delivery?
Yes. The freight carrier will call to set a delivery appointment, so please keep your phone nearby after your order ships.
How do I track my order?
Once your order ships, the carrier provides tracking. You can track your order on our order status page, or contact us and we will help.
What should I do when my order arrives?
Inspect the shipment before you sign. If anything is damaged, note it on the carrier's bill of lading before signing, and report it to us within 48 hours.
Do you charge sales tax?
Applicable sales tax is calculated and shown at checkout.
Which payment methods do you accept?
Accepted payment methods are shown at checkout.
Returns & cancellations
What is your return policy?
You can return an item within 30 days of delivery. It must be unused, unassembled and in its original packaging. Read the full Refund & Returns Policy.
How do I start a return?
Contact us first to get a return authorization (RMA). We will walk you through the return and resolve it quickly.
Who pays for return shipping?
Return shipping is free on approved returns.
Is there a restocking fee?
No. The restocking fee is $0.
When will I get my refund?
Your refund goes to the original payment method within 7 business days after we receive and inspect the return.
Can I cancel my order?
Yes. Before the order ships, we cancel it at no charge. Contact us as soon as possible by phone or email. After it ships, it becomes a return.
What if my item arrives damaged?
Note the damage on the carrier's bill of lading before you sign, and report it to us within 48 hours. Contact us and we will work with you on a solution.
Products & warranty
Which brands do you sell?
We sell Backyard Discovery, Detail K2, DR Power, DuroMax, Gorilla Playsets, KidKraft, Lifetime, Toro and Troy-Bilt.
What product categories do you carry?
Ride mowers, walk-behind mowers, portable generators, yard and cleanup equipment, playsets and swing sets, and pergolas and gazebos.
Are you an authorized dealer of these brands?
No. Avitka is an independent retailer. We buy new, sealed units from U.S. distributors. We are not an authorized dealer of, or affiliated with, these brands.
Are your products new?
Yes. We sell new products, and items ship in the manufacturer's original packaging. If a product is found to be counterfeit or not as described, we will refund in full.
Do products come with a warranty?
Products carry the manufacturer's warranty. See the manufacturer's warranty for your product. You may contact the manufacturer directly, or contact us and we will help you file the claim.
Do you assemble or install products?
No. Items ship for you to assemble or install. See our Assembly & Installation Policy for details.
Account & contact
How can I contact you?
Call +1 (816) 280-9461, email contact@avitka.com, or use the form on our Contact Us page.
What are your support hours?
Support is available Monday to Saturday. Hours in Central Time are Mon-Fri 9 AM-10 PM CT, Sat 9 AM-6 PM CT, and Sun closed.
How quickly will you reply?
We reply to emails and forms within 1 business day.
Where is Avitka located?
Avitka LLC is a Missouri company at 1317 Hwy H, Liberty, MO 64068, USA.
Where can I read your other policies?
All policies are listed on our Company Information page.
Questions? Contact us.
We reply within 1 business day.
Sat 9 AM–6 PM CT
Sun Closed