Frequently Asked Questions

We process all orders within 1 business day, Monday through Friday. Most small and medium-sized items arrive within 1 to 3 business days after processing. For larger items like riding mowers, zero-turn mowers, generators, standby generators, swing sets, and large garden structures, those ship by freight and typically take 3 to 7 business days depending on where you're located. Once your order ships, we'll send tracking info straight to your email. If 10 business days have passed and nothing has shown up, just reach out to us at contact@avitka.com and we'll look into it right away.

As soon as your shipment departs our Liberty, Missouri warehouse, we email you a direct carrier tracking number. You can monitor milestone updates through the carrier portal or visit our Track Your Order page using your Order ID and billing email. Please allow up to 24–48 hours for initial scans to populate.

Yes, 100% Free Standard & Freight Shipping. We provide free shipping on all orders delivered to all 50 U.S. states with zero minimum cart threshold. What you see on the product page is your final delivered price — there are never hidden fuel surcharges, residential delivery fees, or liftgate charges at checkout.

No. We currently deliver exclusively within the United States (all 50 states). We do not offer international parcel delivery or overseas freight forwarding at this time.

Our daily order cut-off time is 11:00 PM CT (Central Time), Monday through Friday. Orders placed before this cut-off are processed the same business day; orders submitted after cut-off or over the weekend begin processing the next business day.

Yes. Heavy outdoor power machinery, riding lawn tractors, zero-turns, whole-home standby generators, and pergolas ship securely crated via Less-Than-Truckload (LTL) freight lines. The freight carrier will contact you directly by phone in advance to schedule a convenient delivery appointment with curbside liftgate service.

We do not support multiple destination addresses within a single transaction. If you need equipment sent to different residential or job-site locations, please place separate orders for each address.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, and JCB) as well as secure digital wallets including PayPal, Apple Pay, and Google Pay. All transactions are charged in US Dollars (USD).

Yes. Flexible installment plans and buy-now-pay-later options (such as PayPal Pay in 4 and PayPal Credit) are available directly during checkout, subject to provider approval.

Yes, you can cancel any order 100% free of charge as long as it has not yet departed our warehouse facility. Contact us immediately at contact@avitka.com or +1 (816) 280-9461 so we can intercept fulfillment and issue a full refund.

If your order has not been dispatched, we can adjust model selections, accessory add-ons, or quantities. Please contact our support team right away with your order number.

Reach out to us as fast as possible. If your order has not left our distribution center, we will update the address free of charge. Once an item is in line-haul transit with a freight carrier, destination changes may incur reconsignment fees imposed by the carrier.

Yes. Every transaction is encrypted with bank-grade 256-bit SSL/TLS encryption and processed exclusively through Level 1 PCI-DSS certified gateways (Stripe & PayPal). Avitka never stores or has access to your full credit card number or CVV security code.

If a delivery is returned due to an invalid address or repeatedly missed freight appointments, our team will inspect the shipment upon warehouse return and contact you to coordinate a reshipment or process a full refund.

We provide a 30-Day Return Window starting from your verified delivery date. Both defective items and unused, unoperated items in original packaging qualify for return. There are zero restocking fees on any return.

Avitka covers return shipping. We provide a free prepaid return label for parcel items or schedule a complimentary freight pickup for heavy machinery on all approved returns.

Once your return arrives at our facility, our technicians inspect the item within 72 hours. Approved refunds are released to your original payment method within 7 business days.

Contact our support specialists at contact@avitka.com. We will provide return authorization for your current item and help you order the replacement equipment model without extra hassle.

Do not assemble or operate the machine. Email us immediately with your order number and photos of the damage. In most cases, you will not be required to ship heavy damaged crates back — we will arrange an expedited replacement or process a 100% full refund.

If you receive an incorrect product, email us with a photo of the box label. We will immediately dispatch the correct product at zero cost and arrange complimentary carrier pickup for the mistaken unit.

Yes, and it is 100% Free. Avitka LLC offers complimentary remote assembly guidance via phone or live video call. Our technicians walk you through uncrating, mechanical alignment, and pre-start safety checks step-by-step.

Yes. Every piece of equipment arrives factory-sealed with official manufacturer instruction booklets, hardware diagrams, and safety manuals included in the crate.

Yes. Because we source strictly through authorized U.S. distributor networks, all full factory manufacturer warranties (ranging from 1 to 10 years depending on brand and category) remain 100% intact from day one.

Warranties cover factory defects in materials, components, and mechanical craftsmanship under normal residential use. For brand-specific coverage terms, refer to our Warranty & Replacement page.

Contact Avitka first at contact@avitka.com or call +1 (816) 280-9461. We coordinate all claims directly with manufacturer engineering teams on your behalf so you don't have to wait on brand support hold lines.

We coordinate genuine OEM replacement parts directly through official manufacturer supply channels for all covered warranty claims and maintenance inquiries.

Try refreshing the page, clearing your browser cache and cookies, or opening avitka.com in a private/incognito window. If the issue persists, our support team is available by phone or email to assist with your order.

Ensure that your billing name and zip code exactly match the records on file with your credit card issuing bank. If the error continues, take a screenshot and email it to contact@avitka.com and we will troubleshoot immediately.