Assembly & Installation Policy
Last Updated: August 2026
We want every Avitka LLC order to feel like a win from start to finish — and that includes getting your machinery set up safely and smoothly. Whether you ordered a riding mower, generator, or garden structure from avitka.com, we've got you covered with complimentary assembly support.
Do You Offer Assembly Services?
Yes, and it is completely free. Avitka LLC offers complimentary remote assembly guidance on every product we sell — including riding lawn tractors, zero-turn mowers, walk-behind push mowers, portable generators, heavy power equipment, and outdoor pergola kits.
Our technical team provides step-by-step support via phone or direct video call to walk you through uncrating, hardware sorting, mechanical alignment, and pre-start fluid checks — eliminating the guesswork and saving you time.
How Does Remote Assembly Guidance Work?
Once your freight delivery arrives, contact us to schedule your complimentary assembly guidance session at a time that suits your schedule. A member of our product specialist team will connect with you via live phone call or video session.
We walk you through every phase in real-time, from pallet unboxing to final torque inspection, adhering strictly to the manufacturer's official assembly schematics. If any question arises during setup, we stay on the line until your machine is properly secured and operational.
How to Request Assembly Guidance
Assembly guidance is scheduled upon customer request once the crate has been delivered to your location. Simply reach out with your order details:
Email contact@avitka.com or call +1 (816) 280-9461 with your order number and product model.
Select a preferred appointment window for our technicians to connect with you via phone or video call.
Follow along with our specialist step-by-step until the hardware, safety checks, and initial setup are 100% complete.
What's Included in Assembly Guidance?
- Live 1-on-1 Walkthrough: Real-time phone or video consultation from unboxing to initial inspection.
- Factory Schematic Alignment: Step-by-step guidance following genuine manufacturer specifications.
- Hardware & Torque Verification: Assistance verifying that all bolts, brackets, and wheels are properly aligned and torqued.
- Pre-Operation Functionality Check: Step-by-step verification of fluid levels, cable tensions, and safety switches.
- Post-Assembly Support: Ongoing access to our technical support team for future operational questions.
Instructions, Timelines & Cost
Do Products Come With Assembly Instructions?
Yes. Every product shipped by Avitka LLC includes original manufacturer assembly manuals, diagrams, and hardware packets in the packaging. If you prefer to assemble equipment independently, the diagrams will guide you through every step.
How Long Does Assembly Take?
Assembly times vary based on equipment complexity. Walk-behind mowers and smaller tools typically take 30–45 minutes, while zero-turn mowers or timber pergola sets may take several hours. When you schedule your guidance session, we will provide a realistic time estimate so you can plan accordingly.
Is Assembly Guidance Really Free?
Absolutely. There are no hidden fees, service charges, or premium tiers. Remote assembly guidance is included with every equipment order placed on avitka.com.
What If Parts Are Damaged or Missing?
Please do not attempt assembly if any components appear damaged or missing from the shipment. Attempting to operate machinery with missing hardware can create serious safety hazards and void warranty coverage.
Email contact@avitka.com with your order number and photos of the affected parts. We will dispatch replacement components to you immediately at zero cost. Once the parts arrive, we will coordinate your guidance session on your schedule.
Assembly Safety Notice
Whether assembling independently or with our remote specialists, please observe the following essential precautions:
- Always follow the manufacturer's instruction manuals, torque ratings, and safety bulletins.
- Assemble machinery strictly on a level, solid, and well-lit workspace.
- Do not modify, weld, or alter factory parts — unauthorized modifications create hazards and void manufacturer warranties.
- Keep children, bystanders, and household pets away from the assembly perimeter at all times.
- For engine-powered equipment (mowers, generators, tillers), never add fuel or attempt to start the engine until full assembly and all safety checks are finalized.
Contact Us
Have a question about assembly or want to schedule your free remote guidance session? Reach out to our team: