SATISFACTION GUARANTEE

Refund and Returns Policy

Last Updated: August 2026

At Avitka, your satisfaction matters to us more than anything else. If something isn't right — whether it's an incorrect item, transit damage, or simply a change of heart — we'll work with you to make it right. No runaround, no hassle.

30 Days Return Window From the verified date of delivery
$0.00 Restocking Fees Zero hidden fees on any return, ever
Free Prepaid Return Labels Provided on all approved returns
72 Hours Fast Inspection Refunds processed in 7 business days
Section 1

Customer Satisfaction & Return Eligibility

We accept returns within 30 days of the delivery date. Here is what qualifies:

Defective or Damaged Items

Eligible for return regardless of condition. If your equipment arrived damaged, malfunctioned, or is not as described, contact us and we'll resolve it immediately — no condition restrictions apply.

Non-Defective Items (Change of Mind)

Eligible for return if the machinery or equipment is in new, like-new, and unoperated condition — unused, unfueled, unassembled, and in its original packaging with all manuals and accessories included.

If you are unsure whether your item qualifies, reach out to our support specialists — we will always work to find a fair, swift solution.

Section 2

How to Request a Return

Step 1
Contact Us First

Reach out to us at contact@avitka.com or +1 (816) 280-9461 before shipping anything back. If the item is defective or damaged, attaching a few clear photos and your order number speeds up the process significantly.

Step 2
Receive Instructions & Label

Our team will provide return authorization, freight pickup coordination or a prepaid return label, and clear packaging instructions. Please do not ship machinery back until authorization is issued.

Step 3
Secure Dispatch

Once cleared, hand off the package to the designated carrier or freight line. Keep your tracking receipt until your refund is fully finalized.

Section 3

Return Shipping Costs & Restocking Fees

  • Damaged, Defective, or Incorrect Deliveries: Avitka assumes 100% financial responsibility. We provide a free prepaid shipping label or coordinate freight pickup at zero cost to you.
  • General Returns (Change of Mind): We provide prepaid return labels on all approved returns to ensure a seamless experience.
  • Zero Restocking Fees: We do not charge restocking fees, handling fees, or administrative penalties on any return — ever.
Section 4

Refund Process & Timelines

Once your return reaches our distribution center in Liberty, Missouri:

  • Our warehouse team inspects returned items within 72 hours of arrival.
  • Full refunds are submitted to your original payment method within 7 business days following inspection approval.
  • Your full purchase amount will be reimbursed, including any original standard shipping charges.
  • Depending on your financial institution, funds typically reflect on your bank or credit card statement within 2–5 business days.
Section 5

Wrong or Damaged Items

If you receive an incorrect product model or equipment that arrived with transit damage, simply email us at contact@avitka.com with your order number and attached photos of the package and item.

No Complex Return Needed: In cases of severe shipping damage or verified factory defects, we will either dispatch an expedited replacement unit or issue a 100% full refund immediately — your choice.
Customer Support

Customer Support

We're a real team and we actually read every message. Don't hesitate to reach out for return authorizations or questions:

Customer Support Hours: Mon – Fri: 9:00 AM – 10:00 PM CT | Sat: 9:00 AM – 6:00 PM CT | Sun: Closed